How To Choose Your Air Conditioning Service Provider:
Seven Things to Consider
1. Reputation for
quality and dependability
- Dealers should be
able to provide names of satisfied customers in your
neighborhood. They should also be licensed, insured
and code-compliant.
2. Prompt, courteous
and professional service
- Some dealers provide
an extra measure of convenience with extended hours,
emergency service, financing packages and year-round
maintenance programs.
3. Commitment to your
satisfaction
- Dealers with a solid
reputation are committed to 100% customer
satisfaction. They realize that actions speak louder
than words. So instead of just talking about quality,
they practice it through listening, learning and
responding to your needs.
4. Innovative product
offerings
- Dealers should offer
a variety of innovative products and services that
make your home more comfortable. They should also be
able to provide suggestions for saving money on your
utility bills and improving the quality of the air you
breathe.
5. Solutions customized
to match your needs
- The best dealers
recognize that one solution does not fit all homes.
After going over what you want, and taking a look at
your home and duct system, the dealer should be able
to develop a proposal customized to your specific
needs.
6. Technical expertise
and certification
- Dealers should have
technicians on hand that can select the right size
equipment for your home, install it properly and keep
it in good working order. One sign of qualification is
membership in professional
organizations such as North American Technician
Excellence, the only national testing and
certification program accepted by the entire industry.
7. Clearly stated
repair and service policies
- The warranty and
other service policies should be clearly stated for
equipment, materials, and labor. They should also
indicate who is responsible for honoring the warranty.
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